Refund policy

Thank you for shopping with us! We value your satisfaction and aim to provide the best products and services. Please read our refund policy carefully to understand the terms under which refunds may be granted.

1. Incorrect or Wrong Item Received: If you received an item that is different from what you ordered.

2. Damaged Product: The product was received in a broken or damaged condition.

3. Non-Delivery: The product you ordered never arrived.

You must contact us within 14 days of receiving the product or expected delivery date to request a refund.

Proof of purchase (e.g., order confirmation, receipt) must be provided.

For defective or damaged products, clear photographic or video evidence must be submitted to support your claim.

Refunds will not be granted in the following cases:

Change of mind or dissatisfaction with the product (unless defective or damaged).

Incorrect use, handling, or installation of the product by the customer.

Products marked as "Final Sale" or "Non-Refundable" at the time of purchase.

1. Submit your refund request to theviolstore@gmail.com with all required details and supporting evidence.

2. Once your request is reviewed, we will notify you of the approval or rejection of your refund.

3. Approved refunds will be processed within 2 days, and the amount will be returned via the original payment method.

We reserve the right to inspect and verify the product before issuing a refund.

Shipping and handling fees are non-refundable, except in cases of non-delivery or defective/damaged products.

For any questions or assistance with your refund request, please contact us at thegloar@gmail.com

Thank you for your understanding and cooperation!